Privacy Policy

JIC Appliance Care LLC ("JIC Appliance Care," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.jicappliances.com), schedule services, communicate with us via phone, SMS, email, or otherwise interact with our services.By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not provide personal information or use our services.

1. Information We Collect

We collect only the information necessary to provide and improve our appliance repair, dryer vent cleaning, washer care, and related services.Personal Information You Provide:

• Name

• Address (for service visits)

• Phone number(s)

• Email address (if provided)

• Payment information (processed securely through third-party processors; we do not store full card details)

• Details about your appliances (make, model, issues) for diagnostic and repair purposes

• Any other information you voluntarily provide during scheduling, inquiries, or service visits

Information Collected Automatically:

• Device information (IP address, browser type, operating system)

• Usage data (pages visited, time spent on site, referring links)

• Cookies and similar technologies (for site functionality and analytics; see Cookie section below)

Information from SMS/Text Messaging:

• Mobile phone number when you opt in to receive SMS communications

• Message content if you reply to our texts

We do not collect sensitive personal information (e.g., social security numbers, health data, racial or ethnic origin).

2. How We Use Your Information

We use your information solely to:

• Schedule, confirm, and perform service appointments

• Provide updates, reminders, and follow-ups via phone, email, or SMS

• Process payments securely

• Respond to inquiries and provide customer support

• Send occasional promotional offers, newsletters, or service reminders (you may opt out at any time)

• Improve our website, services, and customer experience

• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information.We share information only in limited circumstances:

• With authorized technicians and employees within JIC Appliance Care LLC and its doing-business-as (DBA) divisions to fulfill your service request

• With trusted third-party service providers who assist us in operations (e.g., payment processors, scheduling software, SMS platforms) — these providers are contractually obligated to protect your data and use it only for the services they provide to us

• As required by law, such as to comply with a subpoena or similar legal process

• To protect our rights, property, or safety, or that of our customers or others

SMS Consent Statement: Your consent to receive SMS messages is not shared with third parties or affiliates for their own marketing purposes. We will never sell or distribute your phone number for unrelated promotions.

4. SMS/Text Messaging

When you opt in to SMS communications, we may send appointment reminders, service updates, scheduling confirmations, and promotional messages. Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to unsubscribe at any time. Your SMS consent is used only by JIC Appliance Care and is never shared with third parties for their independent use.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Analyze site traffic and usage patterns (via Google Analytics or similar tools)

• Ensure site functionality

You can control cookies through your browser settings. Disabling cookies may limit some website features.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, or enforce agreements. Service records may be kept longer for warranty and quality purposes.

8. Your Choices and Rights

You may:

• Opt out of marketing emails or SMS at any time (use unsubscribe links or reply STOP)

• Request access to, correction of, or deletion of your personal information by contacting us

• Withdraw consent for future communications (this will not affect prior lawful processing)

We will respond to verifiable requests within a reasonable timeframe as required by applicable law.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

10. . Links to Third-Party Sites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies.

11. . Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. . Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:JIC Appliance Care LLC
Phone: 631-204-8111
Website: https://www.jicappliances.com

Thank you for trusting JIC Appliance Care with your privacy.