JIC Appliance Care LLC (“JIC,” “we,” “us,” or “our”) operates the website jicappliances.com and provides appliance repair, dryer vent cleaning, and HVAC services across Long Island, New York.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect

We collect the following types of information:

Contact information — your name, phone number, email address, and ZIP code when you submit a form or book a service.
Service information — the type of service you request and any details you provide about your appliance or situation.
Usage data — pages visited, time spent on site, device type, and referring website, collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

Respond to your service requests and schedule appointments
Communicate with you about your service, follow-ups, and warranty coverage
Improve our website and services
Send relevant service reminders (you can opt out at any time)

We do not sell, rent, or trade your personal information to third parties.

3. Information Sharing

We may share your information with trusted service partners (such as scheduling software, CRM systems, or payment processors) only as necessary to fulfill your service request. These partners are contractually required to keep your information secure and confidential.

We may also disclose your information if required by law or to protect the rights and safety of JIC, our customers, or others.

4. Cookies

Our website uses cookies to understand how visitors use the site and to improve your experience. You can disable cookies in your browser settings. Disabling cookies may affect certain features of our website.

We use Google Analytics to collect aggregated, anonymized usage data.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission.

No method of internet transmission is 100% secure. We cannot guarantee absolute security, but we do our best to protect your data.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to any legal obligations)
Opt out of marketing communications at any time

To exercise any of these rights, contact us at service@jicappliances.com.

7. Contact Us

If you have questions about this Privacy Policy, contact us at:

JIC Appliance Care LLC

1170 Lincoln Avenue, Unit 8, Holbrook, NY 11741

Phone: (631) 204-8111

Email: service@jicappliances.com

This policy was last updated January 1, 2025. JIC reserves the right to update this policy. Continued use of our website after changes constitutes acceptance of the updated policy.