LEGAL

Terms of Service

Effective Date: January 1, 2025

These Terms of Service (“Terms”) govern your use of JIC Appliance Care LLC (“JIC,” “we,” “us”) services and website. By booking a service or using our website, you agree to these Terms.

1. Service Terms

JIC provides appliance repair, dryer vent cleaning, and HVAC care services throughout Long Island, New York. All services are performed by licensed and insured technicians.

Service availability is subject to scheduling and geographic coverage. We serve Nassau County, Suffolk County, the Hamptons, North Fork, and Shelter Island.

2. Payment & Fees

Service call fee: A service call fee applies to every visit. This fee is applied toward the cost of your repair when you proceed with service on the same visit.

Payment: Payment is due at the time of service. We accept cash, check, and major credit cards.

Sales tax: Applicable New York State and local sales taxes will be applied where required by law.

Service call fees by area:

  • Suffolk County — $159
  • Nassau County — $175
  • Eastern Suffolk (Hamptons / North Fork) — $225
  • Montauk / Orient Point — $255
  • Shelter Island — $265 + ferry and parking fees

3. Service Call Policy

A technician will provide a written estimate before any repair work begins. You are under no obligation to proceed with repair after receiving the estimate.

If you choose not to proceed with the recommended repair, the service call fee is still due for the diagnostic visit.

JIC reserves the right to decline service for any reason, including safety concerns, inaccessible equipment, or appliances that pose a risk to our technicians.

4. Warranty

JIC provides a 90-day warranty on all labor and parts for repairs we perform. If the same issue recurs within 90 days of service, we will return and remedy it at no additional charge.

The warranty does not cover:

  • New or unrelated appliance failures
  • Damage caused by misuse, power surges, or third-party work
  • Consumable parts (filters, light bulbs, etc.)

5. Cancellation & Rescheduling

We ask that you notify us at least 2 hours before your scheduled appointment if you need to cancel or reschedule. Late cancellations may be subject to a cancellation fee.

JIC reserves the right to reschedule appointments due to technician availability, weather, or other unforeseen circumstances. We will notify you as soon as possible if a reschedule is needed.

6. Limitation of Liability

JIC's liability for any claim arising from services rendered is limited to the amount paid for those specific services. JIC is not liable for any indirect, incidental, or consequential damages.

JIC is fully licensed and insured. In the event of accidental damage caused during a service visit, please contact us immediately at (631) 204-8111.

7. Governing Law

These Terms are governed by the laws of the State of New York. Any disputes arising from these Terms or JIC services shall be resolved in the appropriate courts of Suffolk County, New York.

8. Contact

JIC Appliance Care LLC

1170 Lincoln Avenue, Unit 8, Holbrook, NY 11741

Phone: (631) 204-8111

Email: service@jicappliances.com

JIC reserves the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.