Terms & Coniditions

These Terms and Conditions ("Terms") govern your access to and use of the website https://www.jicappliances.com (the "Website"), as well as all services provided by JIC Appliance Care LLC and its doing-business-as (DBA) divisions, including appliance repair, dryer vent cleaning, washer care, and any related offerings (collectively, the "Services").By accessing the Website, scheduling Services, or otherwise engaging with JIC Appliance Care LLC ("JIC Appliance Care," "we," "us," or "our"), you agree to be bound by these Terms. If you do not agree, you must not use the Website or request Services. For more information on data collection check out our Privacy Policy.

1. Services Overview

We provide in-home and on-site appliance repair, maintenance, dryer vent cleaning, and related services across Long Island. All Services are subject to availability, on-site diagnosis, and technician assessment. Quotes provided over the phone or online are estimates only; final pricing is determined after inspection.

2. Scheduling and Appointments

• Appointments are scheduled based on availability and may be subject to change.

• We strive for same-day or next-day service when possible but cannot guarantee specific time slots.

• A diagnostic fee may apply (currently $99 for certain services), which is waived if repairs are completed during the same visit.

• Cancellation or rescheduling with less than 24 hours' notice may incur a fee at our discretion.

• Late arrivals: If a technician is delayed, we will notify you as soon as possible.

3. Pricing and Payment

• All prices are quoted upfront after diagnosis where applicable.

• We accept cash, credit/debit cards, and other approved payment methods.

• Payment is due upon completion of Services unless otherwise agreed.

• Prices are subject to change without notice but will be honored as quoted for scheduled appointments.

• Additional charges may apply for parts, labor beyond initial scope, travel fees (e.g., East of Riverhead), or elevated access (second floor/roof vents).

• We reserve the right to refuse service if payment terms are not met.

4. Warranty and Liability

• Repairs include a 90-day parts and labor warranty on work performed, subject to normal use.

• Warranty does not cover misuse, neglect, unauthorized modifications, or pre-existing unrelated issues.

• Parts warranties are limited to manufacturer defects.

• We are not liable for consequential damages, loss of use, or indirect losses.

• Maximum liability shall not exceed the amount paid for the specific Service.

• Services are performed with reasonable care and skill; however, we cannot guarantee fixes for obsolete appliances or those beyond economical repair.

5. Customer Responsibilities

• Provide safe and clear access to appliances and work areas.

• Remove or secure pets, children, and valuables during service visits.

• Inform technicians of any known hazards (e.g., asbestos, mold, structural issues).

• Ensure appliances are disconnected from utilities if required for safety.

• Failure to meet these responsibilities may result in service cancellation or additional fees.

6. SMS/Text Messaging Terms

By providing your mobile number and opting in (via web form, keyword, phone call, or other method), you consent to receive SMS/text messages from JIC Appliance Care LLC. Messages may include appointment reminders, scheduling confirmations, service updates, promotional offers, newsletters, and account notifications.Key details:

• Message frequency varies.

• Message and data rates may apply (charged by your carrier).

• To opt out at any time, reply STOP to any message.

• For help, reply HELP or contact us at 631-204-8111.

• Carriers are not liable for delayed or undelivered messages.

• Your SMS consent is used solely by JIC Appliance Care and is not shared with or sold to third parties for their own purposes.

7. Website Use

• The Website is for informational and scheduling purposes only.

• You may not use the Website for unlawful purposes, to transmit viruses, or to interfere with its operation.

• Content (text, images, logos) is owned by JIC Appliance Care and may not be reproduced without permission.

8. Intellectual Property

All trademarks, service marks, and content on the Website are property of JIC Appliance Care LLC or licensed to us. Unauthorized use is prohibited.

9. Indemnification

You agree to indemnify and hold JIC Appliance Care harmless from any claims arising from your misuse of Services, provision of inaccurate information, or violation of these Terms.

10. Termination

We may terminate or suspend access to Services or the Website at any time, without notice, for conduct that violates these Terms or is harmful to others.

11. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles. Any disputes shall be resolved in Suffolk County courts.

12. Changes to Terms

We may update these Terms at any time. Changes will be posted here with an updated "Last Updated" date. Continued use of Services after changes constitutes acceptance.

13. . Force Majeure

We are not liable for delays or failures due to events beyond our control (e.g., weather, traffic, supply shortages).

14. Severability

If any provision is held invalid, the remainder shall continue in full force.

15. Entire Agreement

These Terms constitute the entire agreement between you and JIC Appliance Care regarding the Services and Website.Questions? Contact us at 631-204-8111 or via https://www.jicappliances.com.Thank you for choosing JIC Appliance Care.